Help & FAQ

This is a tutoring platform that walks students through one lesson at a time. Each lesson drills a single teaching objective and ends with a short check.

Sign in

1. Go to the home page and click Sign In.
2. Use the username and password your teacher gave you.
3. Forgot your password? Use the Forgot password link — a reset email arrives in a minute.

Pick a lesson

1. From the home page, click on a course tile.
2. Scroll to the lesson list and tap the lesson you want to start.
3. Lessons that you've already mastered show a green check; the platform suggests the next one.

The tutor is conversational — type your answer the way you'd write it on paper. The tutor will guide you when you're stuck.

If a problem feels too hard or too easy

Open the menu next to the input box and tap Too hard or Too easy. The tutor will adjust.

If the tutor doesn't understand your answer

Try rephrasing in shorter sentences, or use numbers / symbols (e.g. x = 4). If it keeps misreading you, hit Help / Feedback and tell us what you typed.

Audio

Tap the speaker icon on a tutor message to hear it read aloud (works best with headphones).

If your school uses shared devices, you'll have a group created by your teacher. You can add a groupmate to your session before the lesson starts.

How to add your groupmate

1. Open the lesson — at the top you'll see your name and a + Add groupmate button.
2. Tap it. A list of students in your group appears.
3. Tap the name of the student sitting next to you. They join immediately — no password needed.

What if I don't see the button?

Either your school is in individual mode (everyone takes lessons solo on their own device), or your teacher hasn't put you in a group yet. Tell your teacher.

Can I add anyone?

No — only students your teacher has placed in your group. This stops random pairings.

At the end of every lesson there's a short exit ticket — 10 questions drawn from a 35-question bank, mixed across five formats so you're not just clicking A/B/C/D the whole time:

• Multiple choice — 4 options, pick a letter.
• Fill in the blank — type the missing word or number.
• True or false — single statement, two answers.
• Short answer — one or two sentences in your own words.
• Data interpretation — read a chart or diagram and answer.

Pass and you've mastered the lesson. The pass threshold is shown at the top of the ticket.

• If you don't pass, the tutor walks you through what you missed and you can retry.
• Mastery is permanent — once you've earned it, it stays on your record even if your teacher reworks the lesson later.
• You can review your finished exit tickets on the lesson page.

Typing math symbols

For math lessons, both the main chat input AND the short-answer boxes on the exit ticket have a small purple toolbar above them with quick-insert buttons for the symbols you can't easily type on a phone keyboard: ° π √ ² ³ ± ≤ ≥ ≠ × ÷ ½ ¼ ¾ θ. Click any symbol to drop it at the cursor. Non-math lessons (Geography, etc.) don't show the toolbar since the symbols would just be clutter.

The grader is also forgiving — typing 38 and 38° count as the same answer, so you won't be marked wrong for skipping the degree symbol on a fast-paced session.

Each course has a summative exam — a 30-question check across the whole course. You take it twice (or more):

1. Baseline — before you start any lessons. Don't worry about scoring high; we use it to figure out which lessons to prioritise for you. Lessons unlock after you submit it.
2. Final — after you've worked through the course. The "Δ (final − baseline)" column on the class report tracks your growth.
3. Retakes — once you have at least one attempt, a 📝 Retake course exam pill appears on your subject card. Take it as often as you want; every attempt updates the dashboard's "latest" score.

Your full attempt history (baseline → final → retakes) is on the summative review page so you can see growth over time.

Your home page shows a yellow "This week's lessons" panel listing the lessons your teacher has assigned for the current week. The panel also flags which ones you've already completed and which are still pending.

You'll receive a Monday email reminder summarising the week's plan. If your email isn't verified yet, the verification banner at the top has a Resend link button — verify so reminders reach you. You can dismiss the banner with the × button if it's distracting; it's a soft prompt, not a hard requirement.

When you open a lesson you'll see a small purple banner at the top: "⏱️ How long do you have today?" with quick choices.

• 15 min — quick run: 3 essential steps (engage + teach + check).
• 20 min — adds a practice step.
• 30 min — the standard depth: warm-up, teach, worked example, two practices, quiz.
• Use the lesson default — your teacher's setting (usually 20 min).

The picker waits until you click — no time pressure. You're answering the same teaching objective either way; shorter sessions just skip the enrichment steps.

If you don't see the banner, your teacher has locked the duration for everyone in this course. Sessions use the teacher's default in that case.

The page looks frozen or stuck "Loading…"

Refresh the page. If it keeps happening, click Help / Feedback with the page URL.

I get logged out unexpectedly

Sessions last 2 weeks. If you're being kicked out sooner, your school may have stricter cookie settings — let us know.

Tutor said something wrong / inappropriate

Click the flag icon under the message. Teachers see flagged chats under Safety → Flagged Chats.

The verify-email banner won't go away

Click the × on the right edge of the banner to dismiss it. It stays hidden in that browser unless you sign in elsewhere or clear storage. Verifying your email is still recommended so weekly reminders reach you.

Voice / audio doesn't play

Some browsers block autoplay audio. Tap the speaker icon to start it manually. On mobile, make sure your silent switch is off.

Images aren't loading

Slow internet — give it a few seconds. The platform caches images so a second visit is faster.

The "Retake course exam" button isn't showing

It only appears once you have at least one completed attempt on the published summative. If your teacher hasn't published the summative yet, or you haven't taken the baseline, the button is hidden. Take the baseline first; the retake pill appears after you submit it.

Still stuck?

Click Help / Feedback bottom-right. Tell us:

• What you were trying to do
• What you expected
• What happened instead

We'll see it within 24 hours.

This is a Seychelles pilot of the AI Tutor platform, running through 2026. Some features are still being added — if you spot a rough edge, that's why. Click Help / Feedback and tell us; the things you flag get fixed.

Thanks for being part of it 🙏

What's new (April 2026)

• Lesson duration is a runtime knob, not a regen. Every lesson is generated at full depth (10 steps) and the tutor engine picks a subset based on the duration. Teachers set a course default; students can pick "I have N minutes today" before each session (unless the teacher locks it).
• Math-symbol picker + forgiving grader — short-answer textboxes have a quick-insert toolbar for °, π, √, ², ±, etc. The grader treats "38" and "38°" as the same answer, so students aren't penalised for skipping symbols on a phone keyboard.
• Screenshot attachment on bug reports — the in-app feedback widget can now grab a real-pixel screenshot when the student submits, so we can see exactly what they were looking at.
• Lesson regen preserves exit-ticket attempts — re-running content generation rebuilds lesson STEPS only; the exit-ticket bank and every past student attempt survive untouched.
• Summative bank size scales with the course — at least 5 questions per teaching objective, no global cap. Retakes feel genuinely different.
• Rich-content lessons — multiple figures, varied question formats, 3 hint levels, runtime adaptation per student (slow → recognition + earlier hints; advanced → free-response + delayed hints).
• Permanent competency transcript — every mastery transition writes a durable record on the student's account, independent of course rewrites or deletions.
• Course-wide regenerate (teachers) — one click rebuilds every lesson in parallel, ~30–40 min for a 50-lesson course.
• Non-destructive re-parse — refreshing a course from its source PDF upserts by title; mastery, transcripts, and attempt history all survive.
• Single source of truth for objectives — lesson content, exit-ticket tags, summative tags, and the competency map all share one canonical string per lesson; the matrix joins exactly to what students attempted.
• Retake course exam — once a student has at least one summative attempt, the 📝 Retake pill lets them take it as often as they want; every attempt updates the dashboard's "latest" score.
• Dismissible verify-email banner — soft prompt with a × button; stays hidden once dismissed (per browser).